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How do I track my Senville order?
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What shipping carrier does Senville ship with?
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How long does It take to get a tracking number and receive my unit?
Product & Order Support (4)
General inquiries regarding shipping, placing an order, tracking and more.
Troubleshooting & Common Issues (4)
Inquiries regarding technical support, replacement parts, error codes and more.
Error Codes & Diagnostics (7)
View our error code database to diagnose your problem
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LETO - Troubleshooting Guides
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Error Code: EC 51 – Outdoor EEPROM Parameter Error
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Error Code: EL 01 – Indoor & Outdoor Unit Communication Error
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LETO and AURA Troubleshooting Guides
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Error Code: EH 00 - Indoor Unit EEPROM Malfunction
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Error Code: EH 0A – Indoor EEPROM parameter error
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Multi Zone - Troubleshooting Guides
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Error Code: EC 07 – Outdoor Fan Speed Out of Control
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Error Code: EC 71 – Overcurrent Failure of Outdoor DC Fan Motor
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Central - Troubleshooting Guides
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Error Code: EC 07 – Outdoor Fan Speed Out of Control
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Error Code: EC 0d – Outdoor Unit Malfunction
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“--” Code – Mode Conflict (Multi-Zone Systems Only)
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E0 / EH 00 - Error Code Diagnostic
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E1 / EL 01 / 8.8 / 88 - Error Code Diagnostic