What is your return policy?

RETURN POLICY

Once an order has shipped, any cancellations are subject to a minimum 15% handling, processing, palletizing, and restocking fee (on unopened items) using the same method under which payment was originally made. 

The shipping costs are always non-refundable. Important: All returns are carefully inspected upon receipt. Returns must be made within 30 days of receiving your order. Refunds are administered based on the conditions stated above. All Products must be in the original packaging and must not have been, used, modified or installed.

Please note that refunds are made as follows: If customer cancels the order and the product has left our warehouse, the customer is responsible for the shipping charges for all items to and from Senville.com, in addition to the above stated restocking fee.

If product is being returned after it has been received by the customer, and the product is returned with opened boxes or product shows signs of wear, Senville.com has the sole discretion in determining the amount (if any) of any refund. This includes any scratches or marks on product (screws or screw hole areas) wires bent or cut, etc. Under these circumstances if the refund amount is not acceptable by the purchaser, the purchaser has the option to pay a shipping charge and have the item sent back to the purchaser.

We do not recommend sending used or damaged items back to us as normally refund will be refused. Senville.com, may at its own discretion, refuse to accept the return.

If the product is returned with missing, damaged, dirty, bent, non-working parts or the item appears to have been installed no refund will be honored. There is no return on special order items. Any return on special order items will be at the sole discretion of Senville.com as these items cannot be returned to the supplier. After an order is placed, the purchaser may request to receive an e-mail providing the tracking number. All items are shipped Free on Board (FOB) at our warehouse, freight prepaid. The customer takes title to the goods at the time of shipment.

As such, it is the responsibility of the customer to inspect the equipment personally upon receipt. We recommend that you open all boxes on arrival to inspect for shipping damage. If there is shipping damage to the equipment please follow these guidelines:

1) For minor cosmetic damage, note the damage on the shipping invoice/waybill and ask for a damage claim form from the shipping carrier. However, minor flaws and cosmetic damage that do not effect the operation of the system or the warranty are specifically excluded under any return or shipping insurance policy.

2) In the rare instance of major damage, please e-mail [email protected] and contact us immediately at (800) 242-4935. You are not obligated to sign for any damaged freight from the shipper; however any equipment you sign for does become your property. If the customer refuses to sign for the equipment due to damage, Senville.com.com will take the shipment back and exchange for new equipment upon equipment return. Signing for the shipment states that you are receiving the equipment in good order and free of any damage.

Please contact customer service by telephone at 1-800-242-4935 ext. 1129, or at [email protected] and select the support option for more information on returning or exchanging an item.

Our customer support team will be happy to assist you and will provide you with a Return Merchandise Authorization # (RMA)