Senville Return Policy

At Senville, we want you to feel confident in your purchase. If something doesn’t work out, we aim to make the return process clear, fair, and easy to follow.

Return Eligibility

Most products may be returned within 30 days of delivery, provided that the product is:

• Unused and uninstalled
• In original packaging
• Complete with all parts, accessories, and documentation

All returns must be authorized in advance. Items returned without authorization may be refused.

How to Start a Return

To request a return authorization, please use the appropriate Return Center:

• United States customers:  https://returns.senville.com/ 
• Canadian customers:  https://returns.senville.ca/ 

Once approved, you will receive instructions on how to return your item.

Shipping & Fees

• Customers are responsible for all shipping costs, including the original outbound shipping and return shipping
• Shipping charges are non-refundable
• Approved returns may be subject to a restocking fee, depending on the product and its condition

Refunds are issued to the original payment method after the item is received and inspected.

Condition of Returned Items

All returned items are inspected upon receipt. Refund eligibility is determined based on condition:

• Unopened and unused items are eligible for a refund, minus applicable shipping and restocking fees
• Opened packaging or signs of handling may result in a reduced refund
• Items that have been installed, used, modified, damaged, or are missing components are not eligible for a refund

Items returned without authorization or that do not meet return requirements may be refused or returned to the customer at their expense.

Warranty Issues & Shipping Errors

If your return is due to a warranty issue, shipping damage, or a shipping error, please contact our support team before initiating a return. These situations are reviewed on a case-by-case basis, and specific instructions will be provided to ensure proper handling.

Need Assistance?

If you are unsure whether your item qualifies for return or need help starting the process, our customer care team is available to assist you.