Short answer: the extended protection plan is provided by XCover, not Senville. It covers theft and damage that can't be repaired, and works alongside your standard Senville warranty. To make a claim on the plan, contact XCover directly.
What each plan covers
| XCover protection plan | Senville warranty | |
|---|---|---|
| Provided by | XCover | Senville |
| Covers | Theft and non-repairable damage | Defective parts and compressor |
| How to claim | Directly with XCover | Submit a warranty claim to Senville |
How to make a claim with XCover
- Find the policy confirmation email you received from XCover after your purchase. It has your policy number and the link to make a claim.
- Follow the claim link in that email, or go to xcover.com and sign in with the email address used for your order.
- XCover handles the claim and contacts you directly.
Not sure which to use?
- Unit stopped working or a part failed: that's a Senville warranty claim. See How do I make a warranty claim?
- Unit was stolen or damaged beyond repair: claim with XCover.
Can't find your XCover policy email? Check your spam folder first. If it isn't there, submit a support ticket with your order number and we'll help.
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