How do I order replacement parts for my mini split?

Short answer: if you know the part you need, order it online at senville.com/parts (US) or senville.ca/parts (Canada). Not sure which part you need, or it's a warranty replacement? Submit a support ticket and we'll identify it and send you a direct link or place the order for you.

Include in your ticket

• Your exact model and serial number from the grey label on the right side of the unit (where to find it)
• Your original order number, or the full name on the purchase invoice
• Clear photos of the part you need, or of the error code on the display
• Your shipping address and phone number, in case we can't find the original order

Parts we can help you find

• Indoor and outdoor fan motors and fan blades
• Control boards (main boards)
• Front covers and other exterior parts
• Small parts without a standard part number, such as louver holders. We identify these from your photos. They may appear under a different description on your invoice, but we'll make sure the right part is sent.

On some models the drain pan can't be replaced on its own, and the whole indoor unit is replaced instead.

Shipping

• All replacement parts ship from Montreal, Quebec, and some ship by FedEx Express.
• You'll get your tracking number by email when the part ships.
• Cross-border parts can sometimes be held at customs. If tracking shows a customs delay, wait rather than reordering, and reply to your ticket with the tracking number if it doesn't move.

Warranty replacements

Covered parts are replaced free of charge; labor isn't covered. See How do I make a warranty claim?