How do I track my Senville order?

At Senville, we want to make it easy for you to stay updated on your order's progress. Whether you're waiting for a new mini-split system or replacement parts, tracking your shipment is simple and convenient.

Here’s how you can track your order:

1. Visit Our Tracking Portal

   • Located in the US? Head to https://tracking.senville.com to access the tracking page. 

   • Located in Canada? Head to https://tracking.senville.ca to access the tracking page.

2. Enter Your Information
   On the tracking page, input the required details, such as:

   • Your Order Number
   • The Email Address used during your purchase

3. View Your Shipment Status
   Once you’ve entered the details, you’ll see real-time updates about your shipment, including:

   • Current location
   • Estimated delivery date
   • Any delays or exceptions

4. Need Further Assistance?
   If you encounter any issues while tracking your order, our support team is here to help. You can reach us by:

   • Phone: 1-800-242-4935

By using our tracking portal, you can stay informed every step of the way.

Tracking shows nothing, or no tracking email?

• Not shipped yet: orders usually ship within 1 to 2 business days after payment. The tracking email is sent when the order leaves the warehouse, so tracking may show nothing until then.
• No email: check your spam or junk folder, then use the tracking page above with your order number and email.
• Several boxes: many orders ship in more than one box (indoor unit, outdoor unit, line set). Each box has its own tracking number and may arrive on a different day, sometimes with a different carrier. Check every tracking number before reporting an item missing.
• Freight deliveries: large shipments go by freight. The carrier calls you to book a delivery appointment, and a signature is required.
• Delivery time: after shipping, delivery usually takes 2 to 10 business days depending on your location.

When to contact us

Submit a support ticket with your order number if your order hasn't shipped after 2 business days, tracking hasn't updated for several business days, it shows delivered but you didn't receive it, or an item is damaged or missing.

Bought from Amazon, Home Depot, Lowe's, Best Buy, Walmart or another store? Track your order in your account with that retailer.