Replacement Parts Availability and Ordering

Overview

This article explains how Senville support assists with replacement parts requests, including how to contact support, how parts are identified and confirmed, and how orders are fulfilled.

How to Request or Order Replacement Parts

• Phone: Call 1-800-242-4935, extension 3, for assistance with parts orders.
• Email: Send replacement part requests to [email protected].
• Provide details: Share your model number, order number or full name on the purchase invoice, and clear photos of the part if requested. If an original order cannot be located, support may ask for your shipping address and phone number to process the request.

Part Availability and Direct Ordering Support

• Fan motors and fan blades: Support can check inventory, confirm if parts are in stock, and provide direct links to purchase the correct outdoor fan blade or fan motor. Support can also identify and link the correct indoor fan motor based on your model.
• Control boards (motherboards): Support can confirm the correct outdoor motherboard for your model and provide a direct purchase link.
• Front covers and other exterior components: Provide your exact model. Support can place orders and ensure the correct part is prepared in the warehouse.

Part Identification Help

• Photo verification: If the part is unclear, support may request photos to identify it. For example, the “indoor unit louver fin plastic holder” was identified via photos.
• Invoice descriptions: Some parts may not have a standard part number and can appear under a different description on invoices. For example, the indoor unit louver fin plastic holder may be listed as “terminal screws,” but support will still ensure the correct part is sent.

Electrical Components (Fuses)

• Fuse location: There are two fuses on top of the outdoor unit terminal block in two black fuse holders. Support may advise checking and replacing these fuses if needed.

Fulfillment, Shipping, and Tracking

• Order processing: Support can place orders for parts and send a confirmation invoice to your email.
• Cost: In some cases, parts orders may be processed at no charge.
• Shipping and tracking: Orders may ship via FedEx Express. A tracking number will be emailed once the order ships.

Customs and Delays

• Customs: Parts can sometimes get stuck in customs. Support may advise waiting rather than reordering.
• Tracking assistance: Provide your order number, and email [email protected] with the tracking number to help support assist further.

Non-Replaceable Components

• Drain pan: For some models, the drain pan is not a separately replaceable part and the entire indoor unit needs to be replaced.

Tips for Faster Resolution

• Always include your exact model number.
• Share the original order number or the full name on the purchase invoice.
• Attach clear photos of the needed part when asked.
• Provide your shipping address and phone number if support cannot locate the original order.
• Use phone extension 3 for parts assistance when live chat is unavailable.